Items not available.
In the event of unavailability of the ordered items, FRALA srls, upon notice to the customer via e-mail, will fully refund the amount paid and will cancel the order without anything being due beyond what has already been paid by the customer.
Right of withdrawal
Sales of products via the Internet are governed by articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred, excluding shipping costs. The right of withdrawal does not apply to food products in general sealed, opened by the consumer or with damaged packaging. The right of withdrawal cannot be exercised if the product is not intact, that is:
in the absence of the original packaging;
in the absence of integral elements of the product;
for damage or partial consumption of the product.
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity. professionally carried out. The costs of returning the product are always charged to the customer.
Procedures and times for exercising the right of withdrawal
To exercise the right of withdrawal it is necessary to use the appropriate function in your back office, within 15 working days of receipt of the goods,
Within three working days of receiving the notice of withdrawal, Frala srls will notify the Customer whether or not the return has been accepted. Within 5 days of acceptance, Frala srls will call a courier to collect the return. The return shipping costs will be deducted from the refund to be made once the item has been received and inspected. In the event of a material error (size, article or color) by Frala srls, no expenses will be charged.
Methods and times for refunding the cost of the product to the Customer
FRALA srls will refund within 7 days from the date on which it receives the return in its warehouse, once the existence of the right to the same has been ascertained.
The refund will be made by crediting the Customer's Paypal account. In all cases the original transport costs will not be reimbursed except in the event of a material error on the part of Frala srls (incorrect article sent).
PayPal is an on-line payment system that provides for the opening of an account with PayPal or the insertion of your credit card details on the Paypal site.
By concluding a purchase with this type of payment, a page on the PayPal site will be displayed where you can enter your personal e-mail address and password for your PayPal account, or access the procedure for creating a new one. After registration, it is possible to proceed with payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing this payment method, the amount will be charged directly to the PayPal account.
PayPal protects buyer's information. A confirmation e-mail from PayPal will be sent to each transaction performed with this method. The amount of the order is debited from the PayPal account at the time of the order. In the event of cancellation, the amount will be refunded to the customer's PayPal account. Payments are accepted only from users registered on the Italian PayPal site.